Privacy Policy

Our commitment to protecting your privacy across all BuzzBee Games mobile experiences in compliance with GDPR and EU data protection laws

Last updated: January 2025

Introduction

BuzzBee Games ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our games and services, in accordance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

Information You Provide Directly:

  • Account information (username, email address, age verification)
  • Profile information (avatar, preferences, settings)
  • Communications with customer support
  • User-generated content (comments, messages)

Information Collected Automatically:

  • Device information (device type, operating system, unique device identifiers)
  • Gameplay data (progress, achievements, statistics, in-game actions)
  • Technical data (IP address, browser type, time zone, crash reports)
  • Usage data (features used, time spent, interaction patterns)
  • Location data (approximate location based on IP address)

Information from Third Parties:

  • Social media platforms (if you connect your account)
  • Payment processors (transaction information)
  • Analytics and advertising partners

2. How We Use Your Information

We process your personal data for the following purposes, based on the legal grounds specified under GDPR:

Providing Services (Contract & Legitimate Interest): To operate our games, process transactions, and maintain your account

Personalization (Legitimate Interest & Consent): To customize game features, recommend content, and remember your preferences

Analytics and Improvement (Legitimate Interest): To analyze usage patterns, improve game performance, and develop new features

Communication (Legitimate Interest & Consent): To respond to inquiries, send service updates, and provide customer support

Marketing (Consent): To send promotional materials and news about our games (only with your explicit consent)

Security and Fraud Prevention (Legitimate Interest & Legal Obligation): To detect and prevent fraud, enforce our terms, and ensure platform security

Legal Compliance (Legal Obligation): To comply with applicable laws, regulations, and legal processes

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy
  • Incident response procedures for data breaches
  • Regular backups and disaster recovery procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you and relevant authorities of any data breach as required by GDPR.

4. Data Sharing and Third Parties

We may share your personal data with the following categories of third parties, always ensuring appropriate safeguards are in place:

Service Providers:

Cloud hosting, analytics, customer support, payment processing, and marketing services. These providers process data on our behalf under strict contractual obligations.

Analytics and Advertising Partners:

We work with third-party analytics providers and advertising networks that comply with GDPR. You can opt out of personalized advertising through your device settings or our privacy settings.

Legal Requirements:

We may disclose your data when required by law, court order, or to protect our rights and safety.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy and GDPR requirements.

We do not sell your personal data to third parties.

5. Your Rights Under GDPR

If you are located in the EU/EEA, you have the following rights under GDPR:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restriction: Request limitation of processing in certain circumstances
  • Right to Portability: Request your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 30 days as required by GDPR.

6. Children's Privacy

We are committed to protecting the privacy of children. Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your country). We do not knowingly collect personal data from children without parental consent.

For users between 13 and 16 years old (or the applicable age in your country), we may require parental consent before collecting and processing personal data, in accordance with GDPR Article 8.

If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place as required by GDPR Chapter V:

  • Standard Contractual Clauses (SCCs): We use EU Commission-approved contractual clauses with our service providers
  • Adequacy Decisions: We transfer data to countries recognized by the EU Commission as providing adequate protection
  • Additional Safeguards: We implement supplementary measures to ensure your data receives equivalent protection to EU standards

You can request information about the specific safeguards we use for international transfers by contacting our Data Protection Officer.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Retention periods vary depending on the type of data:

  • Account data: Retained while your account is active and for 2 years after account deletion
  • Transaction records: Retained for 7 years to comply with tax and accounting regulations
  • Marketing data: Retained for 3 years from last interaction or until consent is withdrawn
  • Technical and analytics data: Retained for 26 months or as specified in our Cookie Policy

After retention periods expire, we securely delete or anonymize your personal data. You can request deletion at any time by exercising your right to erasure.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

  • Updating the "Last updated" date at the top of this policy
  • Sending you an email notification (if we have your email address)
  • Displaying a prominent notice in our games or on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are made constitutes acceptance of the updated policy. If you do not agree with the changes, please discontinue using our services.

10. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have privacy concerns, please contact us:

Email: privacy@buzzbeegames.com

Data Protection Officer: dpo@buzzbeegames.com

We aim to respond to all inquiries within 30 days as required by GDPR.

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated. Find your supervisory authority at: https://edpb.europa.eu/about-edpb/board/members_en

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